Pricing

By Edward Haigh.

Value = quality divided by price, right?

Possibly, but not according to our data. At least not always. Our survey of clients (to which we had over 9,000 responses) reveals their views about value to be far more complex than you might imagine. Before we go any further we should be clear that we asked them to describe value in relation to the fees they pay. Our question was: Do you get more than you pay in fees (if so how much more), about the same as you pay in fees, or less than you pay in fees?

By Fiona Czeniawska

Consultants love the idea of client loyalty: the notion that someone will come back to them time and time again, and will use them in preference to any other firm.  In consulting heaven, clients are monogamous. 

What a shame, then, that that’s so rarely the case. 

By Julie Ahadi.

I used to enjoy sleep. And then I had a baby. Much like the heyday era of consulting, when an abundance of cheque-happy clients and high fees was the norm, I used to roll around in bed of a Saturday morning thinking ‘there’s plenty more where that came from’. Not only has my window of opportunity for a relatively easy life closed, but I am now conditioned not to be able to sleep, even if I am permitted to.*

And to some extent, I’m the problem – I’ve created an adorable baby Frankenstein. At some point along this magical journey, my daughter may just (may just, mind you) have mistaken my kindness for weakness. The moment she’d call; I’d jump. And she got used to it. And so did I. And it really didn’t need to come to this – I’d read all the books, listened to (far too many) people’s helpful advice and yet here I am – me and my eyebags. But, like so many sleep deprived, busy mums (and there are plenty busier than me), I soldier on.